How to Create Temporary Login Credentials for Troubleshooting Help

The ApproveMe team may request temporary login credentials to access the backend of your site for troubleshooting. Follow these steps to create a temporary administrator account and then hand off super admin permissions.

Create an administrator account

  1. Log in to WordPress, and visit Users > Add New
  2. Enter a username (for example, "esigadmin").
  3. Enter an email address. You may use [email protected].
  4. Enter a strong password.
  5. Confirm the password in the second password field and make a note of the password to send to us. You can check the ‘Send Password’ box to get the login details sent to your email address if you’d like.
  6. Set the Role field to 'Administrator' > Add New User.

After the user is created, temporarily hand off E-Signature super admin permissions to this account. This gives the user access to all E-Signature settings and all documents, which is required for troubleshooting.

Hand off super admin permissions

If you're using version 2.0, log in as the current super admin, visit E-Signature > Settings > User Management. Choose a new super admin by selecting the super admin button next to your desired user, and Save Changes.

If you're using version 1.9.5 or earlier, log in as the current super admin and visit > E-Signature > Settings, select the new username from the super admin dropdown, and save.