How to Complete a Basic Troubleshooting Test
Often when an issue arises with an unknown cause, it is due to a conflict with other third-party plugins or themes. Completing a basic troubleshooting test is a great first step in finding the cause of an error on your site.
To begin, complete the following steps.
Taking a backup of your site is an excellent best practice before beginning.
- Deactivate all plugins other than WP E-Signature and WP E-Signature add-ons to see if the issue goes away (with all other plugins deactivated, test the issue to see if it is resolved).
- If the issue has been resolved, add each plugin back one at a time, test for the issue, and see if it returns. If the issue returns, the last plugin you activated is likely causing the error.
If a plugin troubleshooting yields no results, you can also complete a theme troubleshoot test.
Take a backup of your site and simply activate one of the default WordPress themes. Once you do so, test to see if the issue has been resolved.