How to Complete a Basic Troubleshooting Test
Often when issues arise with an unknown cause, it is due to conflicts between our plugin and other third-party plugins or themes. Completing a basic troubleshooting test is a great start to finding the cause of an error on your site.
To begin, complete the following steps.
Taking a backup of your site is an excellent best-practice before beginning.
- Deactivate all plugins other than WP E-Signature and WP E-Signature Business add-ons to see if the issue goes away (with all other plugins deactivated, test the issue to see if it is resolved).
- If the issue has resolved, you can now begin the troubleshooting test. Add each plugin back one at a time, test for the issue, and see if it returns. If the issue returns, the last plugin you activated is likely causing the error.
If a plugin troubleshooting yeilds no results, you can also complete a theme troubleshoot test.
Be sure to take a backup of your site and begin by activating one of the default WordPress themes. Once you do so, test to see if the issue has been resolved.
After this test, you can let our team know the results and we'll be happy to see how we can help. 😊